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12Planet
Company manufactures eLiveEngine, an instant-messaging software for peer-to-peer applications. Products include ForumMaker and a chat server.
http://www.12planet.com/
1st for Usability
UK-based company specializes in customizing effective user interfaces for e-commerce Web sites. Provides design and preproduction consulting.
http://www.1st-for-usability.co.uk/
@hoc
Company offers customer service software designed to improve customer retention in e-businesses. Software features alert messaging and tracking.
http://www.athoc.com/
ActiveC
Company provides ecommerce software offering service such as online ordering and payment processing. Find out how to order.
http://www.activec.com/
AskIt Systems
Question-answering software includes a self-help, knowledge-base technology as part of e-Learning and a partner relationship management system.
http://www.askit.com/products/featuresbenefits.html
Azerity
Company publishes sell-side e-business software modules that enable manufacturers to keep track of customer-service and in-house sales issues.
http://www.azerity.com/
cs-live.com
Company offers live instant messaging software for customer service and support. Features a live demo and free trial offer.
http://www.cs-live.com/
Customer Ally.com
Provides Web-based customer relationship management services via a contact center in India. Customer contacts are made via email and chat.
http://www.customerally.com/
eGain Communications
Provider of online customer service solutions for ecommerce, including an enterprise class email mgt system for companies doing business online.
http://www.egain.com/
Fire-Chat
Find out about this chat-based help system for e-commerce and customer-service sites. Read the press release and see a demonstration.
http://www.fire-chat.com/
Global Email Company
Learn about the offerings of Gem, which specializes in customer service for companies with a Web presence through email or chat.
http://www.the-gem.com/
Groundswell, Inc.
Firm tries to build e-business communities. View its list of services and learn about its team.
http://www.groundswell.net/
Kana
Offers customer communication products that allow businesses to manage customer e-mail and Web-based communications. View demos.
http://www.kana.com/
Little Monster Media
Chat software enables Web-site administrators to interact with customers. Features page pushing, inline scripting, and multiple conversations.
http://www.littlemonstermedia.com/
Livefluence
Product provides live real-time customer service and support chat for e-commerce businesses. Includes a free trial version of the program.
http://www.livefluence.com/
LivePerson
Service offered for a limited free trial. Allows customers to interact with customer service at critical moments in their online shopping spree.
http://www.liveperson.com/getlive/
Message Management Ltd. - TelepathyServer.com
Specializes in providing interactive customer service software for e-business. Provides live demonstrations and free seminars.
http://www.telepathyserver.com/
Network Controls International
Company outlines its products and services for the financial industry featuring customer-relationship management and retail delivery.
http://www.nci-inc.com/
nickusborne.com
Nick Usborne advises businesses on effective approaches to e-commerce, phone consultations, speaking seminars, and advice articles.
http://www.nickusborne.com/
OnlineOpinion
Learn about services which rate a web site's functionality and effectiveness. Browse the company's news mentions.
http://www.opinionlab.com/
ServiceReps.com
Provides e-commerce businesses with text-based live interactive customer service and support. Multilingual options are available.
http://www.servicereps.com/
Siemens Business Services
Offers e-business services, such as CRM, SAP R/3 support, and supply-chain, enterprise-resource and business-information management.
http://www.sbs-usa.siemens.com/
Soliloquy
Company's natural-language software enables Web businesses to communicate with customers. Read about the Dialogue Expert line and services.
http://www.soliloquy.com/

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